Q: What is it for and in which cases need you this new function?
A: There are 2 options: 
- The old unlock solution is free for every customer and works properly but not on every phone - especially not on every NEW phone (and also changes KNOX). 
- This new option works on both old and new phones perfectly, KNOX will not change so it will stay like it's brand new and also unlocked.


Q: I have tried to unlock a Samsung phone with chimera tool and I receive error message like this:
"Our servers are busy right now. please try again later....
Factory unlock processes will be free for this phone in the future"
A: It is normal, don't worry! The server can be busy (as the message said) but it will succeed after some time. It can take minutes but sometimes it can take an hour. Credits will be taken only 1 time so don't worry about that either. 

Q: What models are supported?
A: All models are supported, also up to the latest models like Galaxy S5, Ace 3, etc. If your model is not supported just let us know and will be added in a day.

@